Delivery Terms

Prior to delivery all goods must be paid for in full.

Our skilled drivers always do their best to deliver your goods where you specify using their expert judgement to avoid damage to any property, however in the interest of Health and Safety for yourself and our drivers goods will be delivered to the kerb side only.

If you request our drivers to enter your site to unload, it is your responsibility to provide suitable and safe access for our delivery vehicle and driver(s). In the event you request our driver to enter your site for delivery you agree to indemnify Upper Coomera Landscape Supplies and our employees for all damage and injury to any persons and/or public/private property which may or may not result in any costs associated with enabling the delivery vehicle to exit the site. It is up to the discretion of the driver(s) to override your instructions in the event they warrant unsafe conditions for any person(s)/property involved.

Delivery FAQ

Where do you deliver?

We have a fleet of small, medium and large trucks and we can deliver anywhere accessible by truck. You can check delivery rates by entering in a postcode on our delivery page. If you have an address outside the listed suburbs please contact us directly for a quote.

What time do your deliveries start and finish each day?

We deliver throughout the day, Monday to Saturday - Sundays by appointment.

We’re open:

  • 6am – 4.30pm Monday to Friday
  • 6.30am - 4pm Saturday
  • 8am - 2pm on Sunday & some Public Holidays.
  • We are closed on Australia Day, Good Friday, Easter Sunday, Anzac Day, Christmas Day, Boxing Day and New Year’s Day

Please note, if you need a specific delivery time try to order a few extra days ahead – especially for early mornings and at weekends so we can ensure you get the time slot you need.

How long will it take for my order to be delivered and will it all come on one truck?

We endeavor to deliver within your chosen delivery window and will contact you directly if there are any delays.

Orders placed before 10am for items in stock on our yard can be usually be delivered same day.

Some products such as Pavers or Turf are delivered direct from the factory or Turf farm and may take longer depending on availability.

How many deliveries you will need will depend on how many products you order and quantities. We will contact you to confirm your order & delivery requirements should your order require multiple deliveries.

We do have a split truck that can carry 2 separate products up to 2 - 3 cubic metres of each product ( depending on the weight of the product). Our 4 trucks range from 2 cubic metres (smallest) to 10 cubic metres. If you need us to prioritise certain products, without waiting for other stock, please let us know and we will contact you to work out any extra delivery charges that may apply.

What site restrictions do I need to consider and advise you about before I place my order?

Please let us know about anything that may restrict access to your property such as Uneven or boggy ground that result in damaging your lawn or bogging a truck. Also advise if there are steep slopes, narrow entrances or gates, low hanging trees, branches or power-lines that may hinder tipping off the load at your property. Also, please advise if you have just had a new driveway laid.

The more information you can provide in the special instructions box when you check out the better we can service your needs.

Please note there may be additional delivery charges if jobs with large volumes of materials that would normally come in a larger truck as one delivery are requested as multiple deliveries in a small truck – please contact us to discuss options and fees.

If you are happy to let us deliver while you are not home please let us know where you would like product left or mark a spot with a stake or sign for our driver – alternatively leave a tarp on the ground for our driver to tip onto which is also a good way to protect your lawn from gravel or your driveway from getting stained or scratched when you’re shoveling!

 How do paver & block deliveries work?

Depending on quantity orders most paver, block or brick deliveries will  incur additional delivery charges or need to be delivered by the manufacturer on their trucks which are fitted with a forklift or crane. They have set delivery surcharge fees in the Brisbane and Gold Coast Metro areas for smaller deliveries - under 2 pallets for National Masonry and Apex Masonry, and under 3 tonne for Adbri Masonry, but there is no surcharge for any deliveries OVER those amounts to Brisbane and Gold Coast Metro suburbs.

Most deliveries are to the nature strip only. If you need the forklift to take your products into your property, you may need to be home to sign a waiver for their driver - it is your responsibility to arrange access and provide any traffic control required.

How do Turf deliveries work?

Turf deliveries over 40 sqm are delivered direct from the farm (unless you wish to pick up from our yard) will be charged at $105 per delivery for Gold Coast & Brisbane metro areas. For deliveries under 40 sqm please contact us for a delivery quote.

Are there any additional delivery charges for heavy items?

When you order turf, pavers, bagged cement, blocks or other products we classify as “heavy” that can be hand unloaded there maybe additional handling charges depending on quantity – please give us a call to check.

Please note heavy hand unload deliveries are ONLY to the side of the truck or within 3 metres and site conditions MUST be safe for our drivers to hand unload.

Do you deliver on Saturdays and Sundays?

Yes we deliver up to 7 days a week - please note due to Staff shortages Sundays are by appointment at this time.

Direct from Farm Turf deliveries are available Monday to Saturday – but not on Sundays.

Direct from factory Paver, Brick and Block deliveries are only available Monday through Friday - not on weekends.

Please take note of our availability times for each product and select products that will be available within your preferred timeframe. Please contact us directly to discuss your plans and requirements and we will do our best to work out how to get everything on site when you need it.

Please include any information with regard to preferred times and dates in your delivery instructions when you check out.

Ideally  try to plan to have all your products delivered a day or two before work is due to commence so your trades and/or labourers are not waiting on a delivery to before being able to get started.

We will contact you by email or by phone to confirm delivery dates and other preferences or special requirements.

What happens if you can’t deliver where I want it?

Safety comes first – for our drivers and your property. Our drivers will do their best to deliver to the location you request but there are times when it is just not possible or safe.

Drivers are only permitted to deposit goods within the immediate proximity of the delivery truck for Workcover purposes. Drivers cannot carry products to another location on your property.

Our drivers will not attempt to tip off if they reasonably believe it is too dangerous for them, you, our truck or your property. Please ensure you advise us of any potential issues when the order is placed so we are aware and can plan accordingly.

In the event we are unable to complete a delivery if we arrive to find an issue that should have been identified and communicated to us at time of order, we may need to take the delivery back to the yard. Of course, the delivery can be rescheduled when the issue is resolved, or a credit will be arranged but we reserve the right to deduct any reasonable costs incurred in delivery or to charge an extra delivery fee as appropriate after discussing best options with you.

Please note, it is your responsibility to ensure access to the site. If you are unsure please call us to discuss.

Terms & Conditions

Effective Date: 1st July 2024

Welcome to Upper Coomera Landscape Supplies, a company registered and operating in Queensland, Australia. By accessing or using our website, services, or products, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using our services.

  1. General Information

Upper Coomera Landscape Supplies is a business registered in Queensland, Australia. Our contact details are as follows:

  • Business Name: Burleigh hill pty ltd t/a Upper Coomera Landscape Supplies
  • ABN: 11 527 546 006
  • Address: Lot 1 Old Coach Rd, Upper Coomera
  • Email: Sales@ucls.com.au
  • Phone Number: 07 5549 3079
  1. Acceptance of Terms

By using this website or purchasing from us, you agree to these Terms and Conditions. If you do not agree to these terms, please do not use our website or services.

  1. Products and Services
  • Availability: All products and services are subject to availability. If a product or service is unavailable, we will notify you at the earliest opportunity.
  • Pricing: Prices are listed in Australian Dollars (AUD) and are inclusive of applicable GST (Goods and Services Tax). We reserve the right to change prices at any time without prior notice.
  1. Orders and Payment
  • Order Confirmation: After you place an order, we will send you an order confirmation email containing the details of your purchase.
  • Payment: We accept payment Credit Card, PayPal, Afterpay. Payment must be made in full at the time of purchase.
  • Security: We use secure payment gateways to process payments and protect your information. For more information, see our Privacy Policy.
  1. Shipping and Delivery
  • Delivery Timeframe: We aim to dispatch orders within 1 business days of receiving them. Delivery times may vary depending on your location and the shipping method chosen.
  • Shipping Costs: Shipping costs will be calculated at checkout based on your location and the size/weight of your order.
  • Delivery Issues: We are not responsible for delays caused by third-party carriers. If you experience a delivery issue, please contact us at sales@ucls.com.au
  • Shipping Restrictions: We only ship within SEQ
  1. Returns, Refunds, and Exchanges

Please refer to our Refund and Return Policy below for detailed information on returns, refunds, and exchanges.

  1. Consumer Rights and Warranties
  • Australian Consumer Law: Under the Australian Consumer Law (ACL), you have certain rights regarding the products you purchase, including the right to a refund or replacement if goods are faulty or not as described.
  • Warranty: In addition to your consumer rights, we offer a warranty on certain products. If your product is defective, you may be entitled to a replacement or refund.
  1. Privacy and Data Protection
  • Privacy Policy: We take your privacy seriously. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
  1. Intellectual Property
  • Ownership: All content, images, logos, and trademarks on this website are owned by Upper Coomera Landscape Supplies or used with permission. You may not reproduce, distribute, or use any content without our written consent.
  1. Limitation of Liability

To the extent permitted by law, Upper Coomera Landscape Supplies is not liable for any indirect, incidental, special, or consequential loss or damage arising from the use or inability to use our products, services, or website.

  • Product Use: You are responsible for ensuring that any products purchased from us are used in accordance with the manufacturer's guidelines. We are not liable for misuse or damages caused by improper use of the products.
  1. Indemnity

You agree to indemnify and hold harmless Upper Coomera Landscape Supplies and its affiliates, officers, directors, employees, agents, and partners from any claims, damages, losses, and expenses, including reasonable legal fees, arising from your use of our website, products, or services.

  1. Dispute Resolution
  • Complaints: If you have any complaints or disputes regarding our products or services, please contact us at Sales@ucls.com.au. We will make reasonable efforts to resolve the issue.
  • Mediation: If we cannot resolve the dispute through our internal processes, we agree to attempt to resolve the dispute via mediation before pursuing other legal remedies.
  1. Governing Law

These Terms and Conditions are governed by the laws of Queensland, Australia. By using this website, you agree to submit to the jurisdiction of the courts of Queensland.

  1. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated effective date. Please review these Terms periodically for any changes.

  1. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

  • Email: Sales@ucls.com.au
  • Phone: 07 5549 3079
  • Address: Lot 1 Old Coach rd, Upper Coomera

Refund and Return Policy

Overview
Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we are unable to offer you a full refund or exchange.

Eligibility for Return
To be eligible for a return, your item must meet the following criteria:

  • Unused and in the same condition that you received it.

  • Must be in the original packaging.

  • A receipt or proof of purchase is required to complete your return.

Non-returnable Items
The following items are exempt from being returned due to local Fire Ant Restrictions -We are unable to accept any returned products once they have left our premises.

  • Bulk Products

  • Bagged Bulk Products

  • Plants

  • Turf

Partial Refunds
There are certain situations where only partial refunds may be granted:

  • Items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.

  • Items returned more than 30 days after delivery.

Refunds
Please note that we do not provide refunds for change of mind. Please refer to our Exchanges/Store Credit section below for more information.
Once your return is received, inspected, and approved, your refund will be processed. A credit will automatically be applied to your original payment method (e.g., credit card or payment method used for purchase) within a certain number of days.

Refund Process
Refunds must be made to the original payment method. The same credit card used for the initial payment must be presented for the refund.
Refunds to debit or credit cards must be processed in person with a valid photo ID.

Late or Missing Refunds
If you haven’t received your refund yet, please follow these steps:

  1. Check your bank account again.

  2. Contact your credit card company—sometimes it takes time for a refund to be officially posted.

  3. Reach out to your bank, as there is often some processing time before a refund is reflected.

If you've followed these steps and still haven't received your refund, please contact us at {email address}.

Sale Items
Only regular-priced items are eligible for refunds. Sale items cannot be refunded.

Exchanges

If you would like to exchange an item or to organise a Store credit, please contact us for more details on the process. Exchange options will depend on the availability of the item and may be subject to specific conditions. (Please see Returns policy)

Pricing Policy

We do our best to make sure all the prices on our site are correct, but sometimes mistakes happen (we're only human!). If we spot an error in a product's price after you've placed an order, we'll let you know as soon as possible.

If the price was listed incorrectly, here’s what we’ll do:

  • We'll get in touch to let you know the correct price.
  • You can then decide if you still want to go ahead with the order at the updated price.
  • If not, no worries — we’ll cancel your order and give you a full refund.

We reserve the right to cancel any orders with incorrect pricing, but we’ll always keep things transparent and fair.

Need Help?

If you have any questions regarding our refund and return policy, please don’t hesitate to contact us at Sales@ucls.com.au.

Same day delivery

Same day delivery is available Mon to Sat, when you place an order before 10am. This only applies to items we have on stock in our yard and is limited to suburbs. Sunday delivery via appointment.