Effective Date: 1^st July 2024

Welcome to Upper Coomera Landscape Supplies, a company registered and operating in Queensland, Australia. By accessing or using our website, services, or products, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using our services.

1. General Information

Upper Coomera Landscape Supplies is a business registered in Queensland, Australia. Our contact details are as follows:

• Business Name: Burleigh hill pty ltd t/a Upper Coomera Landscape Supplies
• ABN: 11 527 546 006
• Address: Lot 1 Old Coach Rd, Upper Coomera
• Email: Sales@ucls.com.au
• Phone Number: 07 5549 3079

2. Acceptance of Terms

By using this website or purchasing from us, you agree to these Terms and Conditions. If you do not agree to these terms, please do not use our website or services.

3. Products and Services

• Availability: All products and services are subject to availability. If a product or service is unavailable, we will notify you at the earliest opportunity.
• Pricing: Prices are listed in Australian Dollars (AUD) and are inclusive of applicable GST (Goods and Services Tax). We reserve the right to change prices at any time without prior notice.

4. Orders and Payment

• Order Confirmation: After you place an order, we will send you an order confirmation email containing the details of your purchase.
• Payment: We accept Credit Card, PayPal, Afterpay and Cash. Payment must be made in full at the time of purchase.
• Security: We use secure payment gateways to process payments and protect your information. For more information, see our Privacy Policy.

5. Shipping and Delivery

• Delivery Timeframe: We aim to dispatch orders within 1 business days of receiving them. Delivery times may vary depending on your location and the shipping method chosen.
• Shipping Costs: Shipping costs will be calculated at checkout based on your location and the size/weight of your order.
• Delivery Issues: We are not responsible for delays caused by third-party carriers. If you experience a delivery issue, please contact us at sales@ucls.com.au
• Shipping Restrictions: We only ship within SEQ

6. Returns, Refunds, and Exchanges

Please refer to our Refund and Return Policy below for detailed information on returns, refunds, and exchanges.

7. Consumer Rights and Warranties

• Australian Consumer Law: Under the Australian Consumer Law (ACL), you have certain rights regarding the products you purchase, including the right to a refund or replacement if goods are faulty or not as described.
• Warranty: In addition to your consumer rights, we offer a warranty on certain products. If your product is defective, you may be entitled to a replacement or refund.

8. Privacy and Data Protection

• Privacy Policy: We take your privacy seriously. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

9. Intellectual Property

• Ownership: All content, images, logos, and trademarks on this website are owned by Upper Coomera Landscape Supplies or used with permission. You may not reproduce, distribute, or use any content without our written consent.

10. Limitation of Liability

To the extent permitted by law, Upper Coomera Landscape Supplies is not liable for any indirect, incidental, special, or consequential loss or damage arising from the use or inability to use our products, services, or website.

• Product Use: You are responsible for ensuring that any products purchased from us are used in accordance with the manufacturer’s guidelines. We are not liable for misuse or damages caused by improper use of the products.

11. Indemnity

You agree to indemnify and hold harmless Upper Coomera Landscape Supplies and its affiliates, officers, directors, employees, agents, and partners from any claims, damages, losses, and expenses, including reasonable legal fees, arising from your use of our website, products, or services.

12. Dispute Resolution

• Complaints: If you have any complaints or disputes regarding our products or services, please contact us at Sales@ucls.com.au. We will make reasonable efforts to resolve the issue.
• Mediation: If we cannot resolve the dispute through our internal processes, we agree to attempt to resolve the dispute via mediation before pursuing other legal remedies.

13. Governing Law

These Terms and Conditions are governed by the laws of Queensland, Australia. By using this website, you agree to submit to the jurisdiction of the courts of Queensland.

14. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated effective date. Please review these Terms periodically for any changes.

15. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

• Email: Sales@ucls.com.au
• Phone: 07 5549 3079
• Address: Lot 1 Old Coach rd, Upper Coomera

Need Help?

If you have any questions regarding our refund and return policy, please don’t hesitate to contact us at Sales@ucls.com.au.